MODE HAIR ARTISTRY

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Payment Policy

 

We require full payment on completion of services you have requested. A Tax Invoice can be emailed upon request.

 

To minimise fraudulent online bookings, we require a booking deposit for services. The average deposit is approx. 10% of the total service to be provided Eg: A $50 Medium Blow-Dry will require a $5 deposit with the remaining $45 balance due on completion of your appointment.

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Credit card transactions will be processed securely no card details will be stored.

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Refund/Dispute Resolution Policy

 

Customer satisfaction is our number one priority and we know you'll love your hair! However if you are not satisfied with your end result we will work with you to fix and/or address any concerns you may have.

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If under Consumer Law you are entitled to a refund, refunds will be processed in the same form as your original payment method.

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Cancellation Policy

 

Customers can make changes to their appointments in the following ways;

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1. Logging in by using your mobile number via our website "BOOK NOW" button

2. Self managing via your booking confirmation link (when booked online)

3. Contacting us on (02) 9546 1347 (changes within 3 hours of appointment)

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Cancellation & not rescheduled

 

• Booking deposit will be forfeited

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Cancellation but rescheduled

 

• Booking deposit will automatically be transferred to your rescheduled booking

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No Show Appointments

 

• Booking deposit will be forfeited (if applicable)

• After 3 No Shows, all future appointments will need to be prepaid in full

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